The Monk Project
legal
Welcome to our Legal Documents Hub. Here you will find all the key policies and terms that govern your relationship with us, including our Cookie Policy, Returns Policy, and more. For your convenience, you can also request these documents in PDF format by contacting us.
End-User License Agreement (EULA)
Effective Date: 24 May 2025
1. Introduction
This End-User License Agreement ('Agreement') is a legal agreement between you (the 'User') and The Monk Project ('we', 'us', or 'our') regarding the use of our software products ('Software') available through themonkproject.com.
By downloading, installing, or using the Software, you agree to be bound by the terms of this Agreement. If you do not agree, do not download or use the Software.
2. Grant of License
We grant you a non-exclusive, non-transferable, revocable license to use the Software solely for your personal or internal business purposes, subject to the terms and limitations of this Agreement.
3. Restrictions
You may not:
- Copy, modify, or create derivative works of the Software
- Reverse engineer, decompile, or disassemble the Software
- Sell, sublicense, rent, lease, or distribute the Software to third parties
- Use the Software for any unlawful or unauthorized purpose
4. Ownership
The Software is licensed, not sold. We retain all rights, title, and interest in and to the Software, including all intellectual property rights.
5. Updates and Upgrades
We may, from time to time, release updates or upgrades to the Software. These may be provided free of charge or may require additional payment. Use of any updates is governed by this Agreement unless a separate license is provided with the update.
6. Termination
This Agreement is effective until terminated. It will terminate automatically without notice if you breach any part of this Agreement. Upon termination, you must cease all use of the Software and destroy all copies.
7. No Warranty
The Software is provided 'as is' without warranties of any kind, express or implied. We do not guarantee that the Software will be error-free or operate uninterrupted.
8. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with your use of the Software.
9. Indemnification
You agree to indemnify and hold harmless The Monk Project and its affiliates from any claims, damages, or expenses resulting from your violation of this Agreement.
10. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.
11. Contact Information
If you have any questions about this Agreement, please contact us
Privacy Policy
Effective Date: 24 May 2025
1. Introduction
Welcome to themonkproject.com. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or make a purchase. The Monk Project is based in the United Kingdom and complies with the UK General Data Protection Regulation (UK GDPR).
2. Information We Collect
We may collect and process the following categories of personal data:
- Identity Data: name, username, or similar identifier
- Contact Data: billing address, delivery address, email address, and phone number
- Financial Data: payment card details (processed securely via third-party providers)
- Technical Data: IP address, browser type, operating system, and device information
- Usage Data: information about how you use our website, products, and services
3. How We Use Your Information
We use your personal data to:
- Process and deliver orders
- Manage payments, fees, and charges
- Provide customer support
- Improve our website and services
- Send important updates about your orders or our services
4. Legal Basis for Processing
We rely on the following legal bases under the UK GDPR:
- Performance of a contract – to fulfill your purchase orders
- Legitimate interests – to manage our business and improve our services
- Consent – where you have opted into marketing communications
- Legal obligations – to comply with applicable laws and regulations
5. Sharing Your Data
We do not sell your personal data. We may share your data with trusted third parties such as:
- Payment processors (e.g., Stripe, PayPal)
- Delivery providers (e.g., Royal Mail, DPD)
- IT service providers for website hosting and support
- Professional advisers (e.g., accountants, legal advisors)
6. International Transfers
Where we transfer your data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other legally compliant mechanisms.
7. Data Security
We have implemented appropriate technical and organisational measures to secure your personal data against accidental loss, misuse, or unauthorised access.
8. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.
9. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Object to processing or request restriction
- Withdraw consent where applicable
- Lodge a complaint with the Information Commissioner’s Office (ICO)
10. Cookies
We use cookies to improve your experience on our website. For more information, please refer to our Cookie Policy.
11. Contact Us
If you have any questions or concerns, please contact us
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Terms and Conditions
Effective Date: 24 May 2025
1. Introduction
Welcome to themonkproject.com (the 'Website'). These Terms and Conditions ('Terms') govern your use of our Website and the purchase of any products or services from us.
2. Acceptance of Terms
By accessing or using this Website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our Website.
3. Eligibility
To use our Website or make a purchase, you must be at least 18 years old or have the consent of a parent or legal guardian.
4. Products and Services
We offer hardware and software products for sale. Descriptions and images of products are provided for informational purposes and may be subject to change without notice. We reserve the right to discontinue or change any product or service at any time.
5. Orders and Payment
All orders placed through our Website are subject to acceptance and availability. We reserve the right to refuse any order at our discretion. Payment must be made at the time of purchase using our accepted payment methods. All prices are listed in GBP (£) and include VAT where applicable.
6. Shipping and Delivery
We aim to dispatch orders promptly. Delivery times may vary depending on location and availability. Shipping costs are calculated at checkout. We are not responsible for delays caused by third-party couriers.
7. Returns and Refunds
You may return products in accordance with our Returns Policy. Software purchases may be non-refundable if activated or downloaded. If you believe a product is defective, please contact us immediately for support or replacement.
8. Use of Software
Software provided by us is subject to a separate End-User License Agreement (EULA). You agree not to copy, modify, or distribute the software without our express written permission.
9. Intellectual Property
All content on the Website, including logos, text, graphics, and software, is owned or licensed by The Monk Project and is protected by intellectual property laws. You may not use, reproduce, or distribute any part of the Website without our written consent.
10. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Website or products.
11. Privacy
Your personal information is handled in accordance with our Privacy Policy.
12. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of England.
13. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective when posted on this page. Continued use of the Website constitutes your acceptance of any revised Terms.
14. Contact Us
If you have any questions or concerns, please contact us
Address: The Monk Project, [Insert Full UK Address Here]
Returns and Refunds Policy
Effective Date: 24 May 2025
We do not offer returns or refunds for downloaded and activated products. Once a digital product is downloaded and activated, it cannot be returned or refunded.
For hardware purchases, we comply fully with UK consumer rights laws concerning returns, repairs, and refunds.
- If your hardware product is faulty, not as described, or unfit for purpose, you have the right to request a repair, replacement, or refund under UK law.
- Please contact us promptly if you experience any issues with your hardware purchase so we can assist you.
- Returns for hardware must be made in accordance with the instructions we provide and within the legally required timeframes.
If you have any questions regarding returns or refunds, please contact us.